Before You Buy
Ask us to confirm voltage, frequency, phase, circuit or connection requirements, dimensions, capacity, fitment and required accessories for the exact model.
DJM DIRECT SERVICE TECHNICAL SUPPORT
Technical Support / Product Help
Product specifications, U.S. compatibility questions, installation requirements, troubleshooting information, parts identification and documentation support.
Identify the Exact Product
Send the model or SKU, serial number when available, and clear photos of the product label or nameplate. Exact identification matters for parts, manuals and electrical specifications.
Troubleshooting & Documentation
Describe the symptom or error, what changed, the power supply or installation context, and any steps already taken. We can help locate documentation and narrow the next safe step.
Important compatibility rule
Do not rely on a generic 230V label for U.S. use. Voltage range, frequency, phase, amperage, connection type, circuit requirements and applicable certification need to be confirmed for the exact product.
Do not assume replacement parts are stocked in the United States. Availability, lead time and fulfillment location must be confirmed for the exact part and model.
What to send us
- ✓Order number, if applicable
- ✓Exact product model or SKU
- ✓Serial number, when applicable
- ✓Photos of the nameplate, installation or affected area
- ✓Clear description of the requirement, symptom or error
Send a technical support request
Technical support is not the same as warranty approval and does not replace a qualified installer or service technician where one is required.