Returns Policy

Last updated: August 6, 2026.

This Returns Policy applies to eligible purchases from DJM Direct Service. Contact us before sending any product back.

Return-request period

Unless a product listing or written agreement states otherwise, a customer may request a return within 30 days after recorded delivery. A request does not constitute approval. We will review eligibility and provide written instructions when a return is authorized.

General eligibility

To qualify for a discretionary return, an item ordinarily must be unused, uninstalled, unassembled where applicable, complete, and in its original packaging with manuals, accessories, hardware, and protective materials. The item must be capable of resale as new.

Items that may not qualify

• Installed, used, altered, damaged, or incompletely returned equipment.
• Products damaged because of improper storage, handling, assembly, wiring, anchoring, use, or maintenance.
• Custom, configured, special-order, clearance, final-sale, or nonreturnable items identified before purchase.
• Consumables, hazardous materials, opened sealed components, and other items restricted by law or safety requirements.
• Freight items returned without authorization or to an incorrect location.

Return shipping and freight

For an approved return based on preference, ordering error, incompatibility that was not caused by inaccurate store information, or another non-defect reason, the customer is responsible for return transportation and related charges. Original shipping and special-service charges are generally nonrefundable. If we confirm that an item was shipped incorrectly, arrived damaged, or has a covered defect, we will provide the appropriate resolution and shipping instructions.

Inspection and deductions

Returned items are inspected before a refund is finalized. Where lawful, deductions can be made for missing parts, damage, use, installation, excessive handling, non-original packaging, freight charges, or loss in value caused by the customer.

Refund timing

Approved refunds are issued to the original payment method after receipt and inspection. Financial institutions can require additional time to post the credit. We do not control bank processing times.

Damaged, incorrect, or defective items

Contact us promptly with the order number, product details, photographs, packaging condition, and a description of the problem. Do not discard packaging or attempt an unauthorized repair. Depending on the circumstances, the resolution can involve parts, technical support, replacement, carrier claim, return, or refund.

How to request a return

1. Review this policy and the product listing.
2. Email Info@djmdirectservice.com with the order number and reason for the request.
3. Complete the Returns RMA Form if requested.
4. Wait for written authorization and routing instructions before shipping.

This policy does not limit any non-waivable rights available under applicable law.