Store policy
Shipping Policy
How orders are reviewed, shipped, tracked, delivered, and handled when a shipment is damaged or delayed.
Last updated: August 6, 2026.
This Shipping Policy explains how DJM Direct Service arranges shipment of orders placed through djmdirectservice.com.
Order review and processing
Orders can be reviewed for payment authorization, inventory availability, product compatibility questions, address accuracy, fraud prevention, and freight requirements before shipment. Processing time depends on the product and fulfillment location. The estimate communicated for an order begins after payment and required order information are accepted.
Shipping methods and charges
Available services and charges are determined by the item, destination, carrier, and any special handling required. Shipping charges shown at checkout apply to the information entered by the customer. Additional charges can apply when the destination or requested service changes, or when undisclosed access restrictions require a different carrier service.
Parcel and freight orders
Parcel orders may be shipped through a national or regional carrier. Heavy or oversized products may ship on a pallet through a freight carrier. Freight service is generally curbside unless another service is expressly included. The customer is responsible for confirming that the delivery site and unloading plan are suitable.
Address accuracy
Customers must provide a complete and deliverable address. Contact us immediately if an address needs correction. An address change is not guaranteed after an order enters processing or ships, and carrier correction or rerouting charges can be passed through where permitted.
Tracking and delivery confirmation
When tracking is available, it may be sent by email or shown in the customer’s order information. Carrier scans and estimated dates are controlled by the carrier. A carrier delivery scan or signed freight receipt can be used as evidence of delivery.
Damage, shortage, or loss
For visible freight damage, note the condition on the delivery receipt before signing and photograph the shipment. For concealed damage, shortages, or a parcel that appears lost, contact us promptly with the order number and supporting information. Keep packaging and contents until the claim is resolved.
Risk and title
Risk of loss transfers as provided by applicable law and the agreed shipping terms. Nothing in this policy limits rights that cannot lawfully be limited.
Contact
Email Info@djmdirectservice.com or call +1 646 655 7954 with shipping questions.