Return authorization
Returns RMA Form
Use the form below only after reviewing the Returns Policy. Submission does not automatically approve a return.
A Return Merchandise Authorization request helps us identify the order, product, reason for return, package contents, and requested resolution. It is not a prepaid label and does not itself authorize shipment.
Before completing the form, review the Returns Policy. Contact support when an item is damaged, incorrect, missing parts, or suspected to be defective. Photographs and product-identification details can be required.
Download the RMA request form
Complete the form, save a copy for your records, and send it to Info@djmdirectservice.com with supporting photographs when relevant.
Contact us with your order number, item, reason for return, and photographs where damage or a defect is involved.
Do not ship an item until written return instructions and the correct destination have been provided.
Use suitable protective packaging and include all parts, accessories, manuals, and the completed form.
Use a trackable service and keep the receipt until the return is inspected and resolved.